Growing up in the late ’60s and early ’70s, I distinctly remember the Vietnam War, flower power and love beads....

Conventional leadership wisdom suggests we “Praise in public and correct in private.” I see it differently. I don’t like praise...

Why is it so hard to let go? Why is it so easy to just keep doing, doing, doing ......

Let’s run the numbers on some of the negative behaviors that show up in companies. Just for fun (fun if...

A paradox is defined as a self-contradicting statement or a seemingly logical conclusion that defies logic. We don’t like paradox....

In every organization, there is only one person who doesn’t have to deal with their leader’s blind spots, shortcomings and...

We all know we are supposed to lead customer centric organizations. The problem, as I see it, is that we...

Larry Wilson, founder of Wilson Learning and creator of Counsellor Selling, was a dear friend of mine. Sharing a meal...

Leaders do not come in all shapes and sizes. Leaders come in only one classification: human. Humans get angry, and...

I have a friend who has completely disrupted mental models around customer experience (which must never be confused with customer...